Welcome to Old Road West Surgery 

FLU SEASON IS BACK!

Our annual walk-in flu clinic is being held on Saturday 5th and 12th October between 9-12pm. All eligible patients can come to have their vaccinations.  Please come and have your flu vaccine as early as possible to be protected throughout Winter. If you miss these clinics, we will continue to have appointments throughout the week with the nurses. 

We have changed our appointments booking system to 08:30 for same day appointments. We still have a combination of advanced telephone queries (2weeks) plus face to face appointments. Your appointment may be with different clinicians depends on the nature of the query. We ask that you email (see below) the prescription clerks for any repeat medications. 

For clinical safety we kindly ask that patients try and stick to the “one problem per consultation” policy.

Meet your primary care team: (more details on the practice staff section): Primary care roles.pdf

STOP, THINK, CHOOSE: https://www.kentandmedway.icb.nhs.uk/your-health/local-services

Prescribing in primary care is changing: NHS Kent and Medway spends more than £11 million each year on over the counter medications. These are available from local pharmacy or supermarkets. Please understand why the practice may decline your request. https://www.nhs.uk/common-health-questions/medicines/why-cant-i-get-prescription-over-counter-medicine/

We ask that patients to be respectful to the staff who are working at the surgery. We have always been open throughout the pandemic and continue to provide the best service to our communities in the safest manner.

Please note there is a Zero Tolerance policy in all NHS settings including GP practices:

NO WALK IN APPOINTMENTS

If you’re new to the area, have a look at our opening times. We are taking new registrations. 

We are using a new online service called that makes it easy to register with this GP surgery. Just fill in this quick online form to start the process. The service is designed and run by the NHS, so your personal information is safe.Paper forms are still available if you need one:

https://gp-registration.nhs.uk/G82067

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services such as anti-coagulation, minor surgery,  joint injections, family planning clinics, vaccinations and well-person check-ups.

MyGP App

PLEASE SIGN UP TO MYGP APP TO HELP YOU WITH MAKING APPOINTMENTS AND GETTING ONLINE PRESCRIPTIONS.

The Patient Participation Group is your voice for the surgery and are always looking for new members. Please see the link on the side for further information.

https://www.dartfordgraveshamswanleyccg.nhs.uk/

Please see the CQC website for the outcome of the recent inspection.

CQC RATING 2021 = GOOD 

If you wish to email us with any comments or suggestions, please do so at: oldroadwest@nhs.net

If you wish to email us for a prescription please do so at: orw.prescriptions@nhs.net

If you are asked by a clinician to send any pictures please use the following email and state the clinician you spoke to: orw.reception@nhs.net (please ensure images are appropriate to send and not exposing intimate parts)