Noticeboard

We are pleased to announce we have recruited a Community Paramedic who started with us on 1st July-Mrs Pallavi Pai. We also have another new salaried GP joining us on 3rd August-Dr Avanus Hong. We also had a new Salaried GP joining us on 1st June, Dr Sangeeta Thangjam. Finally we have a second Paramedic Practitioner, Kumar Anand, joining us on 1st November. Please welcome them all.


PLEASE NOTE ALL APPOINTMENTS WOULD BE A TELEPHONE CALL/TRIAGE AND ONLY VISIT THE SURGERY WHEN THE CLINICIAN ADVISES YOU TO. PLEASE WEAR A FACE MASK/COVERING FOR ALL FACE-TO-FACE CONSULTATIONS.


Please see the following link regards government guidance on wearing face masks and any exemption: www.keepsafe.org.uk/mask

WE ARE PLEASED TO ANNOUNCE THAT THE SURGERY HAS ACHIEVED AN OVERALL RATING OF GOOD AT OUR RECENT CQC INSPECTION.

Our surgery is now taking new patients. Please register at reception.

PLEASE SEE THE 'CARERS DIRECT' LINK ON THE SIDE (NUMBER 5) TO REGISTER YOUR DETAILS AS A CARER

The surgery is closed everyday for lunchtime between 12:30 and 13:30. The phone lines will be open for emergency calls only during this time with normal service resuming at 13:30.

Practice Management

Carlyne Valcin (f)

Practice Manager

Responsible for all practice administration and your first point of contact if you have any cause for comment or complaint concerning the practice or its staff. We have a formal complaints procedure in operation and you will be given details of this on request.

To contact Carlyne please email: oldroadwest@nhs.net 

Administration

Ricki Bennett (f)

Administration Manager

Debra Latter (f)

Deputy Administration Manager 

Nikki Chawner

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Kim Gibbins

Reception Manager

Harinder Dhillon

Prescription Clerk

Hazel Jones

Prescription Clerk

Tracy Hogwood-Jones
Baljinder Dhariwal
Pamela Carter
Donna Thomas
Nicola Cowell
Mandy Loughlin
Kelly-Anne Day

Secretaries

Joanne Goodwin

Finance Manager

Diane O'Connor
 
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