Noticeboard

We are pleased to announce we have recruited a Community Paramedic who started with us on 1st July-Mrs Pallavi Pai. We also have another new salaried GP joining us on 3rd August-Dr Avanus Hong. We also had a new Salaried GP joining us on 1st June, Dr Sangeeta Thangjam. Finally we have a second Paramedic Practitioner, Kumar Anand, joining us on 1st November. Please welcome them all.


PLEASE NOTE ALL APPOINTMENTS WOULD BE A TELEPHONE CALL/TRIAGE AND ONLY VISIT THE SURGERY WHEN THE CLINICIAN ADVISES YOU TO. PLEASE WEAR A FACE MASK/COVERING FOR ALL FACE-TO-FACE CONSULTATIONS.


Please see the following link regards government guidance on wearing face masks and any exemption: www.keepsafe.org.uk/mask

WE ARE PLEASED TO ANNOUNCE THAT THE SURGERY HAS ACHIEVED AN OVERALL RATING OF GOOD AT OUR RECENT CQC INSPECTION.

Our surgery is now taking new patients. Please register at reception.

PLEASE SEE THE 'CARERS DIRECT' LINK ON THE SIDE (NUMBER 5) TO REGISTER YOUR DETAILS AS A CARER

The surgery is closed everyday for lunchtime between 12:30 and 13:30. The phone lines will be open for emergency calls only during this time with normal service resuming at 13:30.

Practice Policies

bluefolderPractice Complaints Procedure

If you wish to complain about any aspect of your care or our service, ask at reception for a "Complaints Pack" or ask to speak to our practice manager.

Patients Rights and Responsibilities

As a patient, you have the right to access your medical records and requests to do so should be made via the practice manager.

New patients are entitled to choose the doctor with whom they are registered. Please also note that this is a group practice and you are able and encouraged to see any of the doctors, regardless of whom you are registered with.

All of our doctors and nurses can be seen by appointments of at least ten minutes’ duration and it is your responsibility to keep any appointment you have pre-booked.

Should you be unable to keep an appointment for any reason, please ensure you notify the surgery at the earliest opportunity so the appointment may be offered to another patient. The demand for appointments is high and failure to attend / cancel an appointment means valuable appointment time is wasted. Persistent wasting of appointments may result in your removal from our practice List.

Violence Policy

We enforce a policy of Zero Tolerance when...

  • any act of violence is threatened or conducted towards any member of our staff or any practice property;
  • any of our staff are subjected to intentionally abusive or foul language;
  • patients repeatedly fail to attend pre-booked appointments without notifying the surgery that they will be unable to attend their appointment;
  • any practice services are obtained by deliberately fraudulent / deceptive means;
  • any patient is known and/or witnessed to be guilty of wilful or malicious damage to, or theft of, any property of the practice or that of any practice staff.

Usually a written warning will precede any action taken to remove a patient from our practice list.

Confidentiality and Data Protection

All information about you is held in strict confidence. Details will not be disclosed to any third parties without your prior knowledge, e.g. when you are being referred to hospital, or without your verbal and/or written consent in the case of medical reports, access to your records, etc.

Safeguarding

The Practice has in place robust policies for safeguarding children and safeguarding vulnerable adults.

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website