The branch surgery at Mackenzie Way has been proposed to close permanently at the end of this year. All patients can continue to receive the care and services from the main site at Old Road West. We are currently proceeding with a consultation phase with all stakeholders and patients registered at Mackenzie Way. If you have not received the survey, please contact our practice manager. The consultation will close on 18th November.
You can access and complete the following survey:
https://www.smartsurvey.co.uk/s/5WL2JK/
We have changed our appointments booking system to only at 08:30 for all day appointments. We have numerous phone lines with call back facility.
Our staff speak many different languages and will be able to help whenever you need:
Languages spoken
We have a physiotherapist working at the surgery. Please see your doctor who will be happy to refer you.
Take the "Friends and Family Test"! All feedback is appreciated and you will find the results published on the NHS Choices website.
We now use a text message reminder service for appointments - please ensure we have your up to date mobile number in order to make use of the service.
PLEASE SEE DETAILS BELOW REGARDS ADDITIONAL APPOINTMENTS AT THE HUB CLINICS:
HUBS.doc
Our duty to the armed forces community
The NHS has a duty to deliver on a number of health commitments in relation to the Armed Forces community (service personnel (regular and reserves), their families and veterans), which are set out in the Armed Forces Covenant and the NHS Constitution.
The Armed Forces Covenant
- The Armed Forces community should enjoy the same standard of, and access to healthcare as that received by any other UK citizen in the area they live.
- Family members should retain their place on any NHS waiting list, if moved around the UK due to the service person being posted.
- Veterans should receive priority treatment for a condition which relates to their service, subject to clinical need.
- Those injured in service should be cared for in a way that reflects the nation's moral obligation to them, by healthcare professionals who understand the Armed Forces culture.
Visit the Armed Forces Covenant for more information.