Opening Times for Old Road West Main Surgery (Reception)

 The surgery doors are closed for lunch between 12:30 and 13:30.

Opening Times for Mackenzie Way Branch Surgery (Reception)

Please note that Mackenzie Way patients can ring the main surgery for emergencies and advise during surgery hours after 13:30 or if it is closed.

PLEASE NOTE DURING THE COVID 19 CRISIS THE DOORS AT MACKENZIE WAY SURGERY WILL BE CLOSED. PLEASE CALL THE MAIN SURGERY DURING THESE TIMES. PLEASE EMAIL ANY PRESCRIPTIONS TO THE DESIGNATED EMAIL ADDRESS.

Changes to Surgery Hours

Please be aware that occasionally we need to close Old Road West Surgery for staff meetings or training. It is also sometimes necessary to close Mackenzie Way Surgery at short notice, due to staff absence or to alter surgery/opening hours due to the availability of clinicians or staff.  We try to keep any disruption to our normal surgery hours to a minimum.

When We Are Closed

If you call 01474 352075 when the surgery is closed, you will hear a recorded message asking you to hang-up and redial NHS 111.

Any calls to the out-of-hours service will be recorded. Calls to 111 are free of charge whether you call from a landline or mobile.

Please note NHS 111 has replaced NHS Direct and Dentaline and is the number you should use to access urgent medical care when it is not a 999 emergency. 

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.