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Noticeboard

Thank you for being patient while we COMPLETED PHASE 1 REFURBISHMENT OF THE PRACTICE.We have now nearly completed ALL THE CONSULTING ROOMS TO MODERN NHS STANDARDS and COMPLIANT WITH HEALTH & SAFETY. We hope the NEW CHECK-IN and CALLING SYSTEM is working well for you. We have found a DRAMATIC REDUCTION IN DNA's since introducing MORE SAME DAY APPOINTMENTS. We will be shortly working with the MEDICINE MANAGEMENT TEAM AT THE CCG to look at making COST EFFECTIVE SAVINGS FOR THE NHS. This will be mainly for patients on BUTRANS PATCH, DOXAZOSIN, GAVISCON, PEN-NEEDLE AND STOMA PRODUCTS. We hope you welcome these changes which we are obliged to work with the CCG.

Practice Management

Ricki Wittenbaker (f)

Acting Practice Manager

Responsible for all practice administration and your first point of contact if you have any cause for comment or complaint concerning the practice or its staff. We have a formal complaints procedure in operation and you will be given details of this on request.

To contact Ricki please email: oldroadwest@nhs.net or telephone 01474 330180 

Administration

Ricki Wittenbaker
Computer Manager
Nikki Chawner
Debra Latter
Janet Burden
Lisa Deadman

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Judy Griffiths
Lyn Hardy
Janis Mackie
Karen Graham
Hazel Jones
Tracy Hogwood-Jones
Deborah Brennan
Pamela Carter
Kay Willard
Kim Gibbins

Secretaries

Joanne Goodwin
Diane O'Connor
 
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