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Thank you for being patient while we COMPLETED PHASE 1 REFURBISHMENT OF THE PRACTICE.We have now nearly completed ALL THE CONSULTING ROOMS TO MODERN NHS STANDARDS and COMPLIANT WITH HEALTH & SAFETY. We hope the NEW CHECK-IN and CALLING SYSTEM is working well for you. We have found a DRAMATIC REDUCTION IN DNA's since introducing MORE SAME DAY APPOINTMENTS. We will be shortly working with the MEDICINE MANAGEMENT TEAM AT THE CCG to look at making COST EFFECTIVE SAVINGS FOR THE NHS. This will be mainly for patients on BUTRANS PATCH, DOXAZOSIN, GAVISCON, PEN-NEEDLE AND STOMA PRODUCTS. We hope you welcome these changes which we are obliged to work with the CCG.

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Please note: we are currently making some improvements to our main surgery premises, including updating and redecorating consulting rooms. This work may cause some minor noise disturbance from time to time, for which we apologise. We will do all that we can to minimise noise or disruption while the surgery is open and thank you for your patience.

Take the "Friends and Family Test"! Next time you call in to either surgery, please take a moment to complete a very brief response slip to tell us how likely you would be to recommend us to your friends or family, if at all, on the basis of your latest experience. All feedback is appreciated and you will find the results published on the NHS Choices website, alongside those of other practices across the country.

If you cannot keep an appointment you have booked, please let us know so we can offer the time to another patient. All our patients would find it easier to book an appointment to suit them if there were fewer wasted appointments each week.

We now use a text message reminder service for appointments - please ensure we have your up to date mobile number in order to make use of the service. If you do not want to receive such reminders, simply reply "OPT OUT" to be removed from the service.

 

 

 

 

 

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