PLEASE NOTE THE SURGERY IS CLOSED ON WEDNESDAY 21ST MARCH FROM 13:00 FOR ESSENTIAL STAFF TRAINING. IT WILL REOPEN AT 08:30 THURSDAY 22ND MARCH. PLEASE CONTACT 111 AND Out Of Hours FOR ANY EMERGENCIES.
The Surgery is having further refurbishment works on the first floor. Plus we hope to commence building a single-storey side extension to provide 2 further consulting rooms for our elderly and disabled patients. We thank you for your patience during these works and aim to minimise any disruptions.
Thank you for cooperating with the drug switches as advised by the MEDICINE MANAGEMENT TEAM AT THE CCG.
Old Road West Surgery is working towards the next Care Quality Commission Inspection. The inspection report highlighted areas where the surgery was delivering a good service, which reflects the commitment of all practice staff to high quality patient care, but also identifies areas that we need to improve.
We are committed to making all necessary improvements for all of our patients and the practice is confident that the outcome of any future CQC inspection will reflect this.
Patients that may have specific feedback or questions regarding our service are encouraged to write directly to the practice via letter or email so that we can respond to each enquiry we receive.