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Noticeboard

FLU SEASON IS HERE. PLEASE BOOK APPOINTMENTS WITH THE NURSE FOR A FLU JAB AND ASK THE DOCTOR AT YOUR CONSULTATION TO GIVE ONE IF YOU NEED IT. 

Thank you for cooperating with the drug switches as advised by the MEDICINE MANAGEMENT TEAM AT THE CCG. 

Old Road West Surgery is disappointed at the decision by the Care Quality Commission to place the practice into special measures, following a practice inspection in August 2017. The CQC inspection report highlighted areas where the surgery was delivering a good service, which reflects the commitment of all practice staff to high quality patient care, but also identifies areas that we need to improve.

We take the safety and welfare of our patients very seriously and have already started addressing each of the CQC concerns through a robust action plan.

We are committed to making all necessary improvements for all of our patients and the practice is confident that the outcome of any future CQC inspection will reflect this.

Patients that may have specific feedback or questions regarding our service are encouraged to write directly to the practice via letter or email so that we can respond to each enquiry we receive.

blue_yellow_pillsOrdering prescriptions 

Please allow 48 hours, excluding weekends and Bank Holidays, for your prescription request to be processed. If you have any problems please let us know either in person or by telephone - 01474 352075 for the main surgery or 01474 566497 for our branch surgery).

Please note, we cannot take repeat prescription requests over the telephone. Requests should be dropped in to our main or branch surgery, can be posted (please include a SAE if you wish the prescription to be returned by post) or faxed to 01474 333952 (main surgery) or 01474 532981 (branch surgery).

Please do not email us with prescription requests or with regard to your medical care if this is something urgent as we cannot guarantee an email will be read or responded to within a particular time-frame.

Please enquire at reception if you are interested in either of the following alternative ways of ordering repeat prescriptions we now offer:

  • Electronic Prescribing Service using the EPS means your prescription is sent electronically to your chosen pharmacy so you do not need to call in to the surgery to collect it
  • Online Services by registering for this service you can order repeat prescriptions online (and book or cancel routine appointments with a doctor) as long as you have internet access. N.B. proof of identity will be required to register for Online Services.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification of when a review is due may be indicated on your repeat prescription order slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions if requested to do so.

 

 
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