Please allow 48 hours, excluding weekends and Bank Holidays, for your prescription request to be processed. If you have any problems please let us know either in person or by telephone - 01474 352075 for the main surgery or 01474 566497 for our branch surgery).
Please note, we cannot take repeat prescription requests over the telephone. Requests should be dropped in to our main or branch surgery, can be posted (please include a SAE if you wish the prescription to be returned by post) or faxed to 01474 333952 (main surgery) or 01474 532981 (branch surgery).
Please do not email us with prescription requests or with regard to your medical care if this is something urgent as we cannot guarantee an email will be read or responded to within a particular time-frame.
Please enquire at reception if you are interested in either of the following alternative ways of ordering repeat prescriptions we now offer:
- Electronic Prescribing Service using the EPS means your prescription is sent electronically to your chosen pharmacy so you do not need to call in to the surgery to collect it
- Online Services by registering for this service you can order repeat prescriptions online (and book or cancel routine appointments with a doctor) as long as you have internet access. N.B. proof of identity will be required to register for Online Services.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification of when a review is due may be indicated on your repeat prescription order slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions if requested to do so.