Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01474 352075, Monday to Friday from 8:30am and 6:30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am and 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use eConsult Monday to Friday from 8:30am and 6:30pm. We will respond within 4 hours during opening times
• phone us on 01474 352075, Monday to Friday from 8:30am and 6:30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am and 6:30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – MyGP
• phone us on  01474 352075 , Monday to Friday from 8:30am and 6:30pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

If possible please try to telephone reception before 11am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

We are now a Training Practice involved in the advanced training of GP Registrars who are fully qualified Doctors.

All GP Registrars are required to spend a year working in general practice alongside specially qualified General Practitioners before they are able to go into practice on their own.

Dr Halem is the GP Trainer at the practice.